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01322 52220 | info@reynoldsgroup.co.uk

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Interested in joining Reynolds Fitness Spa or maybe you are already a member, here are some of our most Frequently asked questions.

Membership

How do I join?

You can join online or by visiting us at one of our clubs. Alternatively, why not pop in for a tour without obligation.

What is the membership fee for Bexley, Rainham and Sittingbourne?

Our membership costs can be found on our membership page. Alternatively why not pop in to see us, There is no appointment needed, and our staff will discuss with you the numerous membership options and prices as well as show you round our facilities.

Are there short-term memberships available?

Yes, this is called our Flexi 3 month membership, this is an initial three month membership which you can cancel at any time with a two month notice period. We also have other membership options including annual memberships that offer slightly better value and treat and tone memberships that include treatments. See our full range of memberships. If you are ready you can join online via our website or by visiting us at one of our clubs, just pop in for a tour without obligation.

Can I have a trial before joining?

Before you join us at Reynolds, you can have a go at one of our many classes, or up to an hour one-to-one session with our Fitness Professionals. Call the club for more information or to book your session.

What are the Reynolds group terms and conditions?

Read the Reynolds Group terms and conditions here.

Can I freeze my membership?

Yes, membership can be frozen due to ill health, when supported by a letter from your GP or hospital consultant.

How do I cancel my membership?

In writing or by email. Please call our team for more assistance.

Do you offer discounts?

Discounts are available for the 3 emergency services and NHS staff on presentation of your staff card.

What is the minimum age to join the gym?

Reynolds Fitness Spa is an over 18s club. However 16 and 17 year olds are welcome as long as accompanied by adult members at all times.

What is Treat & Tone?

Treat and Tone is fantastic package which allows you to enjoy treatments to the value of £45 for additional £20 per month

Cancellation policy for Treatments or Spa Packages

There is a 24 hour notice period to cancel or change beauty treatments, if within 24 hours a 50% charge will be incurred.

Spa packages require 72 hours’ notice for changes or cancelation.

Equipment & Facilities

What clubs offer swimming?

There are beautiful swimming pools at both our Bexley and Sittingbourne clubs.

What is the swimming timetable at Bexley and Sittingbourne?

Swimming is available all day at both sites apart from when the Aqua class is on. The Aqua classes for Sittingbourne and Bexley can be found on the clubs specific timetables

Do you have wifi?

Wi-Fi is not available at our clubs.

Do you have sunbeds?

We have sunbeds at all of our clubs, located in the male and female changing facilities.

Do you offer car parking?

We have car parks at all of our clubs, but at busy periods there is overflow available for each site. For Bexley you can use the NHS car park next door from 6pm - 10pm weeknights and also 8am - 5pm at the weekend. At Sittingbourne you can use the Wickes car park just down the road from the morning until 7pm weekdays, and then 8am - 5pm Saturday and Sunday. At Rainham you can use the Public House car park just over the road, The Green Lion.

Are there lockers?

All of our clubs provide lockers in the changing area.

Will I be shown how to use the equipment?

When you join Reynolds you will have your first session, where one of our Fitness Professionals will take you around the gym showing you the equipment.

Do you provide towels?

We don’t provide towels but have towels available for purchase.

The Member Zone Booking System

How do I book a class?

Members can book classes up to 4 days in advance online via the memberzone, or 3 days in advance by telephone or at your clubs reception.

I've lost my Member Zone login. How do I get a new one?

When you loose your Member Zone login, call your club and speak to a member of staff as they will be able to tell you your login details.

Can non members use the Spa and book Spa treatments?

Non members can book treatments at the clubs but the spa can only be used by having purchased any day pass/ spa day or promotional offer.

What are the different classes?

Descriptions are available on our website of all classes provided. Should you require further information feel free to contact us.

General

Where can I download the timetable for Bexley, Rainham and Sittingbourne?

The timetable for each club can be found on the Fitness Spa classes page within the Fitness Spa section of the website.

What are the Fitness Spa opening times?

  • Bexley:
  • Monday – Thursday: 6am – 10pm
  • Friday: 6am – 9pm
  • Weekends: 8am – 5pm
  • Rainham and Sittingbourne:
  • Monday – Thursday: 6:30am – 10pm
  • Friday: 6:30am – 9pm
  • Weekends: 8am – 5pm

What are the phone numbers for the Fitness Spas?

The Bexley Fitness Spa phone number is 01322 522209

The Rainham Fitness Spa phone number is 01634 233194

The Sittingbourne Fitness Spa phone number is 01795 479966

Where are Reynolds Fitness Spas located?

The three clubs are located in Bexley, Rainham and Sittingbourne, Kent at the following addresses:

Bexley:
Reynolds Fitness Spa, The Chapel, Chapel Walk, Bexley, Kent, UK, DA5 2DX

Rainham:
Reynolds Fitness Spa, The Old Parsonage, 113 High Street, Rainham, Kent, UK, ME8 8AA

Sittingbourne:
Reynolds Fitness Spa, Sittingbourne, 173 – 175 London Road, Sittingbourne, Kent, UK, ME10 1PA

Where can I find job vacancies?

All of our vacancies are posted in the Careers section of our website.

What training does the Reynolds Group offer?

The Reynolds Training Academy offers a wide variety of training: Performing Arts, Beauty & Spa Therapists and Fitness & Sports qualifications. For more information see the 'Training' section of our website

What clothing should I wear to the gym?

We would recommend wearing gym clothing that you feel comfortable in when coming down to the club, T shirt and tracksuit bottoms are fine.

I would like to improve my quality of sleep. Any suggestions?

Raising your body temperature quickly and then lowering it slowly will promote relaxation and deep sleep, once you try this you will never look back, sweet dreams!

Best way to relieve stress?

We would recommend cardio workouts, use of the thermal spa treatments and a relaxing spa massage – either an aromatherapy or hot stones should do the trick.

What food do we have available?

We serve light lunch such as Sandwiches, Panini’s and jacket potatoes.

What is your Guest Pass policy?

Guest passes are available for purchase at all clubs.

How can I use the spa to enhance my training?

Muscle recovery is an important part of enhanced training, use the ice to rub into the muscles followed by a full body massage will guarantee to improve muscle performance.

Want to Know More?

Then download one of our brochures, for a full overview of our gym facilities, fitness classes, personal training sessions, spa days and treatments in Kent.

Download The Spa Treatments Brochure Download The Fitness Spa Brochure