Privacy and Cookies

Reynolds Group takes its responsibilities towards the security of your information very seriously. We are committed to safeguarding your privacy whilst providing you with a professional and personalised service.

This statement explains how Reynolds Group use your personal information when providing that service and what steps we take to look after it.

We may update this Statement from time to time.

What type of personal information might we collect?

To help us provide you with great customer service we need to be able to identify you and distinguish you from our other customers or clients. To do this we may ask you for your name, address, telephone number, email address, job title, and company name. If we need any further personal information we will tell you at the time why we are asking for it and wherever possible give you choices about how it is used.

How we collect your personal information

We will collect information from you when you use our enquiry forms, or when we make direct personal contact (for example, by email or over the phone) in order to conduct business with you.

How we use your information

Reynolds Group will only use your information because it is relevant to our dealings with you i.e. for the provision of the goods and/or services that you have requested from us; so it may be used for things such as billing, and customer services depending on our relationship with you.

Marketing

Reynolds Group may also use the information you provide to us to keep you up to date and tell you about our products and services; this may include details about our products and services. We will not sell, trade or rent your personal information to others.

You will be able to choose the way you would like us to contact you (for example, by post, e-mail, telephone or fax). We will only contact you using your chosen method(s) and of course, you can change your preferences or opt-out of receiving further marketing communications at any point.

Cookies

What are Cookies?

Cookies are tiny files which contain a small amount of data specific to the site visitor and the website. Cookies are temporarily stored on your computer when you browse through the pages of our website and are required for certain features of our website to work. Reynolds Group use cookies for a number of reasons;

  • To allow users to log in to the Member Zone and book classes and spa treatments etc.
  • To allow our carousel menus to function and remain in position when browsing different pages.
  • To track user activity, such as number of site visitors and to identify popular and successful content, as well as finding ways to improve the website for our users.
  • To implement Twitter ‘Tweet’ buttons in our news articles.
  • To add Google maps to our contact pages.

Please note that none of the cookies on our website can cause harm to your computer and no personally identifiable data is stored within them.

We currently use an ‘implied consent’ policy which means that we assume you are happy with the usage of cookies. If you are not happy with this, you should either delete Reynolds Group cookies after using our website or use your web browsers anonymous browsing features (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

If you choose to disable cookies on our website, some of the features will not be able to function properly and may affect your browsing experience. You will also not be able to log in to the Member Zone or book classes or treatments etc.

The following table’s list the various cookies we use on our website, along with a description of what they do.

Essential Website Cookies

Essential Website Cookies These cookies are required for the site to function properly. Carousel_start holds the carousel menu in position when the visitor leaves the page. ASP.NET_SessionId and .ASPXAUTH are essential for the Member Zone section to function and allow users to login and book classes.
  carousel_start
  ASP.NET_SessionId
  .ASPXAUTH

First Party Cookies at reynoldsgroup.co.uk

Google Analytics These cookies are required by Google Analytics in order to track how our visitors use our website, the method by which they arrived at our site and how they navigate the website.
We use the data to make informed decisions in terms of changes in content and website structure.
  __utma
  __utmb
  __utmc
  __utmz

Third Party Cookies at reynoldsgroup.co.uk

When you visit our website you may also notice what are called ‘third party’ cookies. Third party cookies come from external sources which we use to implement certain features of our website, for example, Twitter buttons for social sharing. We don’t control the settings of these third party cookies, so we recommend you to check their websites for more information.

Twitter Tweet Button These cookies allow us to add the Twitter button to our news articles which is used by visitors to post a link to the article on their Twitter account.
  guest_id
  k
  pid

Google Maps These cookies allow Google Maps to record how many users are using the service as well as save user preferences.
  NID
  PREF

How we protect your information

Reynolds Group takes its responsibilities towards all its information very seriously and we have robust security and data protection compliance measures in place to make sure your personal information is protected against unauthorized or unlawful disclosures or accidental or unlawful loss.

Payment

We do not store credit card details nor do we share customer details with any 3rd parties.

What happens if you are unhappy about how we use your personal information?

In the first instance you should get in touch with Reynolds Group via the contact options within the website.