The Reynolds Group has received many accolades affirming its high quality, including:
Quality of facilities and customer service are our top priority and Reynolds is renowned for quality and commitment to their local communities.
All of our staff and training team are fully qualified to the highest, most up to date standards, giving you the confidence to know that as part of Reynolds you will be looked after by the best.
Reynolds Group is a privately owned business operating a chain of highly successful health and fitness clubs and is an outstanding training provider. Reynolds Training Academy received an Ofsted Grade 2 during its 2013 inspection with outstanding features for Performing Arts. It is also the proud recipient of a Beacon award by the Minister of Education.
The Reynolds Group has had a government contract since 2001 as well as a Higher Education contract and delivers education and training in sport and recreation and creative and cultural skills; both key priority areas identified by the government in their annual statement of priorities.
As part of the Reynolds Groups strive towards excellence, we have developed software that is a complete turn key solution to quality assurance and improvement for training providers. These software products are endorsed by the QIA (quality Improvement Agency) and appear on the QIA’s Excalibur good practice database as well as the QIA’s excellence gateway and include:
As a Beacon provider Reynolds is committed to the sharing of its good practice with others and regularly accepts requests from other providers to learn and study our systems.
We have been a ‘critical friend’ to many, including a national provider, advising on their management, quality and self-assessment processes.
Emma Reynolds is part of the QIA’s ‘High Quality Managers’ programme, offering assistance to organisations and working with other high quality beacon providers to continue striving towards excellence and beyond.
Reynolds Training Academy is committed to dealing with complaints seriously, promptly, confidentially and to the highest possible standard.
Reynolds Training Academy aims to provide a high quality service to learners but recognises that occasionally things do go wrong. The level of service that may be expected from the college is set out in the College Charter. In many cases problems or misunderstandings can be dealt with by discussion between staff and learners, but in other instances it may be appropriate to pursue the matter in a more formal way.
This procedure is intended as a guide to all learners, demonstrating the way complaints should be made and how they should be resolved in an effective way. Whatever the complaint, it should be dealt with promptly and fairly and in accordance with the College’s official policy and procedure. Learners thinking of making a complaint may wish to consult the college office for advice before doing so.
This Complaints Procedure is part of the college’s process of quality review and improvement. Complaints are considered as useful feedback rather than criticism and are always valued. If learners have any comments to make about this procedure please contact the college office.
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