Careers

Please send all applications with an attached CV to info@reynoldsgroup.co.uk.


Current vacancies at the Retreat


Call Centre Operative

The Reynolds Retreat Reynolds is family run business with more than 20 years experience in the health and fitness industry. We have four health and fitness spas across Kent, with the latest being our beautiful Retreat located in Sevenoaks.

We are looking for a motivated, hardworking team player to join our call centre.

Commitment To Excellence.

All staff are expected to ensure that all member and customers, comfort, satisfaction and well being is catered for in a friendly and timely manner at all times.

Specification

  • To work as part of a team
  • To deal effectively with all membership and spa applications and queries as and when they arise.
  • To act in a helpful public relations role to all members, keeping them informed of all available services and activities as well as upcoming events.
  • To be responsible for the prospect tracking procedure and any promotional activities required by the company.
  • Undertake general administration.

Bar Staff/Waiter

The Reynolds Retreat, Borough Green is a busy Fitness Spa with restaurant, bar and function room.

We are looking to recruit flexible, hardworking people with a big focus on high level customer service.

Candidates need to be 18 or over.

We have various hours available on a casual/part time basis but you would need to be available Saturday and Sunday.

Experience is beneficial but not essential as training is provided.

If you would like to work in a nice environment within a friendly team send in your CV.


Call Centre Manager

Reynolds is family run business in Kent with more than 20 years experience in the health and fitness industry. We have four health and fitness spas across Kent, with the latest being our beautiful Retreat located in Borough Green, Sevenoaks.

We are looking for a flexible, hardworking, driven individual to join our team as Call Centre Manager.

Job Purpose:

To ensure that all call centre staff are carrying out their job roles fully and ensure the Reynolds ethos, vision and quality is maintained and developed. Strive to reach and exceed targets for all clubs and to deliver the highest standard of customer service.

Specification:

  • Ensure the company sales procedure is followed and maintained to the correct standard
  • Ensure the call centre staff’s phone manner is appropriate at all times.
  • To carry out Regular staff meetings with all staff and monthly one-ones
  • Monitor ongoing staff training requirements, look for strengths and weaknesses within your team and carry out training as and when requested or required
  • Manage and drive the team to develop and maintain skills
  • Ensure customer complaints received are dealt appropriately and in a timely manor
  • To make sure all rotas are up to date and holidays are adequately covered.

Receptionist / Sales Advisor

Responsible to

General Manager/Reception Manager

Job Purpose

The post holder will be responsible for all aspects of reception and administration work as detailed below and providing excellent customer service as front of house representative.

Commitment to Excellence

All staff are expected to ensure that all the club members and customers, comfort, satisfaction and well being is catered for in a friendly and helpful manner at all times during their visits to the club.

Specification

  • Undertake general administration including record keeping, follow up,compiling statistics, replying to correspondence and researching information.
  • To carry out high level prospect membership tours and be accountable for continuous high conversion rates.
  • To be responsible for the prospect tracking procedure and any promotional activities required by the company.
  • To take on an active role with suspended membership accounts and reclaiming money owed to the company.
  • To deal effectively with all membership applications and queries as and when they arise.6. Follow all company health and safety polices and procedures.
  • Adhere to the company's equal opportunities policy.
  • To act in a helpful public relations role to all members, keeping them informed of all available services and activities as well as upcoming events.
  • To work as part of the team.
  • Maintaining the safety and security of other staff, the customers and premises at all times.
  • Participate in staff training and development and communication meetings for which advance notice will be given.
  • To be fully aware of all emergency procedures and to effect a full evacuation in the event of an emergency.
  • Maintain the cleanliness and quality of the reception area.
  • Ensure reception is well stocked with all necessary stationary, brochures etc.
  • Keep a full and proper account of all goods brought and sold and all money received and paid and anything else that comes into or leaves your hands in connection with the business. (It is your responsibility to take all necessary care when handling company money. If company monies are lost stolen or unaccounted for due to negligence on your part, it will be your responsibility to reimburse the company.
  • It should be noted that the above list of principle duties and responsibilities are not necessarily a complete statement of the final duties of the post.such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed.

Food and Beverage Supervisor

Duties and Responsibilities

  • To be involved in the setting of department targets and objectives, and to monitor and strive for their achievement
  • To be aware of financial targets as a whole
  • To input new ideas for service and products to maintain competitive and leading edge
  • To assist the General Manager in the control of wage costs in line with budgetary requirements
  • To support the General Manager in the implementing and/or following of procedures concerning recording of stock movements e.g. correct charging of items, billing
  • To oversee cash and stock control consistently according to company policy
  • To ensure guest drinks are prepared and served according to company standards
  • To ensure accurate stock-takes are carried out according to company policy
  • To monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction
  • To build positive relationships with clients/guests to ensure customer satisfaction
  • To ensure high standards of cleanliness throughout the Bar and Restaurant
  • To coach individual team members to develop their skills and maximise performance
  • To motivate and be proactive in encouraging team commitment and spirit
  • To ensure rotas and time sheets are compiled accurately and according to legal requirements
  • To supervise the department and team in a fair, consistent and responsible way
  • To communicate effectively with, and cooperate/ assist other departments at all levels when necessary
  • To ensure in the smooth running of the department
  • To assist in ensuring that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
  • To have clear working knowledge of all company policies and operate within them at all times
  • To ensure staff awareness of relevant company policies
  • To undertake any other duties as and when required by Senior Management

Sous Chef

Works alongside head chef to manage daily kitchen activities, including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stocking. Provides meal quality and consistency by following designated recipes.

Sous Chef Job Duties:

  • Leads kitchen team in chef's absence
  • Provides guidance to junior kitchen staff members, including, but not limited, to line cooking, food preparation, and dish plating
  • Oversees and organizes kitchen stock and ingredients
  • Ensures a first-in, first-out food rotation system and verifies all food products are properly dated and organized for quality assurance
  • Keeps cooking stations stocked, especially before and during prime operation hours
  • Hires and trains new kitchen employees to restaurant and kitchen standards
  • Manages food and product ordering by keeping detailed records and minimises waste, plus works with existing systems to improve waste reduction and manage budgetary concerns
  • Supervises all food preparation and presentation to ensure quality and restaurant standards
  • Works with head chef to maintain kitchen organization, staff ability, and training opportunities
  • Verifies that food storage units all meet standards and are consistently well-managed
  • Assists head chef with menu creation
  • Coordinates with restaurant and Country Club management team on supply ordering, budget, and kitchen efficiency and staffing

Spa Manager

The Reynolds Group has an exciting opportunity for a Spa Manager in Borough Green, Sevenoaks to join their hugely successful organisation. The main responsibilities for this role will be Managing the Team of 9 therapists, ensuring the quality of all treatments delivered are to the standards excepted both by company and clients, supervision of the treatments and associated areas, working with other senior members of the team to ensure the smooth running of department and increase the revenue performance of the Spa working to Targets and profit margins.

Duties include:

  • Following all protocols in place for all treatments and products, making sure all therapists are working in line with these and to the same standards.
  • Dealing with all customer queries efficiently and effectively in order to maximise satisfaction and their experience.
  • Carrying out professional massage, body, facial and nail treatments to our guests and as the business Requires deliver these sessions.
  • Ensuring all guest spa journey experiences are in line with company guidelines, including meet and greeting, during and after treatments.
  • Ensuring guests return and have and excellent impression of the company.
  • Recruitment of new therapists, including trade testing and reference checking.
  • General staffing support to include writing Rotas, motivating, training and developing therapists to make sure they are working to the best of their abilities.
  • Carrying out tours of the facilities when needed.
  • Develop and implement marketing and offers for the Spa Business.
  • Working to KPI’s and Forecasting target.
  • Stock Control.
  • Drive the business using innovative techniques to become the most successful spa.
  • Effective communication with all suppliers, manufactures and 3rd party Booking companies.
  • Knowledge of online booking systems.

Ideal Candidate:

  • Previous experience within Spa Therapist roles, with experience of working in senior capacity
  • Confidence and proven track record in delivering treatments across the board to a consistently high level
  • Exceptional customer service skills
  • Able to enthuse therapists and create a great working environment
  • Excellent product and industry knowledge
  • Happy to work shifts required for this sector
  • Eagerness to learn and develop
  • Hard working and committed to the industry and working in a team environment
  • Knowledge of Decleor and Environ Skin Care
  • Knowledge of Premier booking would be highly advantageous.

Personal Trainer

16 Hours per Week

Reynolds Retreat have a rare and exciting job opportunity available for a level 3 qualified Personal Trainer at our state of the art Retreat in Borough Green, Kent.

We are an extremely friendly facility with a close working team, so are looking for someone who is outgoing and always happy to help. Our member satisfaction is our number one priority so the successful candidate will be passionate, enthusiastic, hard working and have the ability to think for themselves whilst working to hit their personal and club targets.

The Job

We are looking for 16 hours of gym floor work which will include:

  • Personal Training on shift (paid at a competitive rate)
  • Delivering one to one sessions and inductions
  • Creating programmes
  • Internal classes (paid at a competitive rate)
  • Maintenance and testing of the spa
  • Maintenance of the equipment
  • General running of the club

Off shift personal training will be paid in addition to your usual wage at a competitive rate.

Previous experience is desired but not necessary however you must hold a level 3 personal training qualification and be a team player.


Sous Chef

40 Hours per Week

Reynolds Retreat are looking for an experienced chef ready to move to the next level of their career.

We are a 100 cover restaurant focused on good quality local produce, we include home grown herbs and vegetables from our on site garden. We need an enthusiastic chef with the ability to create and promote their own dishes and help support the head chef in daily service, as well as functions and special events.

The Job

We are looking for somebody who fits the following criteria.

  • Be passionate about locally sourced and home grown quality food
  • A good knowledge of seasonal food
  • Have the ability to create and promote your own dishes
  • Be able to run an organised and efficient service in the absence of the head chef
  • An outgoing friendly person who will become part of the team
  • Comfortable with and driven to achieve targets
  • An inspiration to those around you

In return we can offer you:

  • The opportunity to become part of a friendly, family owned growing business.
  • Competitive salary
  • Membership to all exclusive spa facilities across the Reynolds Group.
  • Development and growth through an expanding business.
  • Ongoing training and development with nationally recognised qualifications.

If you feel you match these requirements and you are looking for an exciting new opportunity where you can develop yourself and help us to do the same then please forward us your covering letter and cv.


Head Therapist

Reynolds is a family-run business with more than 20 years experience in health and fitness industry. We have four health and fitness spas across Kent with the latest being our beautiful Retreat located just outside Sevenoaks in Kent, set within 17 acres of beautiful parkland this beautifully restored and extended 25,000 sq.ft. Victorian property offers some of the most luxurious and highest quality fitness, thermal spa and treatment facilities in the country.

We have a rare and exciting opportunity for an experienced Head Therapist to join our busy team at our Retreat in Borough Green.

Job Purpose

The post holder will report directly to the Beauty Manager and be responsible for the general day to day running of the spa and its large team of highly skilled therapists.

Commitment to Excellence

All staff are expected to ensure that all the club members and customers, comfort, satisfaction and well being is catered for in a friendly and helpful manner at all times during their visits to the club.

Specification

  • Be able to drive and inspire your team, actively promoting all aspects of the Retreat.
  • Mentor and coach our team of therapists to ensure the highest standards of quality in treatments is given at all times.
  • Actively promote the spa helping to increase business with events and promotions throughout the year.
  • You need to be organised in everything you do including staff rota’s and holidays ensuring that all shifts are covered and that the business continues to run smoothly at all times.
  • Be a shining example with in your team, truly embodying the “Reynolds Philosophy” in everything that you do.
  • Support the Beauty Manager in all aspects of running and driving the Spa, standing in when they are out of the business.
  • The Retreat opens seven days a week so you will need to be flexible and able to work weekends.

Skills and Qualifications:

  • You will need to be trained to a NVQ level 3 or equivalent in beauty therapy, and have a minimum of 3 years in spa experience.
  • Training in Decleor or Environ skincare would be an advantage however full training will be provided by the company.

What we can give you:

  • One of Reynolds key focuses is education. With access to our Reynolds Academy we can open the door to your career with additional training in lots of different areas in Beauty and Fitness, taking your skills to the next level.
  • We regularly assess and coach all our staff allowing them to progress through the company, opening new doors and opportunities.
  • We offer a competitive salary, with an attractive treatment bonus and retail commission.
  • The opportunity to be part of a new exciting stage in the Reynolds group, helping to take the business to a whole new level.

If you feel that you have the skills and characteristics to fill this position then we invite you to apply with your c.v and a covering letter.


Day Cleaners

The Reynolds Group is looking for hardworking people to join our housekeeping team at Reynolds Retreat , Borough Green.

Key Responsibilities

  • Thorough cleaning and maintenance of high use areas such as changing rooms, showers, sauna steam rooms and toilets as well as the general cleaning of all public areas and offices.
  • Shifts over 7 days, 40 hour week, some weekend work will be required.
  • Rates of pay dependent on level of skill and experience.

Benefits include Company pension and free membership to Reynolds Retreat

Job type: Full time.


Beauty Therapist at Reynolds Retreat

Exciting news, we are looking for Beauty Therapist's for an immediate start to join our team within our family run Fitness Spas mainly based at our brand new Reynolds Retreat site. Ideally the individual would be a fully qualified therapist (to NVQ level 3 or equivalent) with previous experience of working in a salon or spa environment. This is a weekend therapist with the potential to gain more hours if they can help grow the business. We are confident as this is a new site this will grow very quickly.

Commission and salary given upon application and dependent on experience.

Ideally you would already be trained in Decleor, Environ, Jessica etc. However we are passionate about education and provide full training in our product ranges.

If this sounds like you and you’re looking to make the most from your career as a therapist then apply online to Alison.desmond@reynoldsgroup.co.uk and we’d be delighted to meet you.

Current vacancies at the Fitness Spas


Spa Therapist (Bexley)

Reynolds is a family-run business with more than 20 years experience in the health and fitness industry. We have four health and fitness spas across Kent with the latest being built 2 years ago.

We have a rare and exciting opportunity for dynamic, professional and committed Spa therapists to join our busy team at our Bexley Branch.

Job Purpose

The post holder will report directly to the General Manager and will be responsible for all spa therapist duties including carrying out all our Spa treatments to the highest possible standard.

Commitment to Excellence

All staff are expected to ensure that all the club members and customers, comfort, satisfaction and well being is catered for in a friendly and helpful manner at all times during their visits to the club.

Specification

  • Ensure the highest standard of quality in treatments is given at all times, embracing the Reynolds Core Values and Aims in everything you do.
  • Actively promote the spa, helping to increase business with events and promotions throughout the year.
  • You need to be organised in everything you do to help ensure the spa continues to run smoothly at all times.
  • Be a shining example with in your team, truly embodying the “Reynolds Philosophy” in everything that you do.
  • We are open seven days a week so you will need to be flexible and able to work weekends and late shifts.

Skills and Qualifications:

You will need to be trained to a NVQ level 3 or equivalent in beauty therapy. Training in Decleor or Environ skincare would be an advantage however full training will be provided by the company.

What we can give you:

  • One of Reynolds key focuses is education. With access to our Reynolds Academy we can open the door to your career with additional training in lots of different areas in Beauty and Fitness, taking your skills to the next level.
  • We regularly assess and coach all our staff allowing them to progress through the company, opening new doors and opportunities.
  • We offer a competitive salary, with an attractive treatment bonus and retail commission.
  • The opportunity to be part of a new exciting stage in the Reynolds group, helping to take the business to a whole new level.

If you feel that you have the skills and characteristics to fill this position then we invite you to apply via email with your C.V and a covering letter to the General Manager.


General Manager (Sittingbourne)

Reynolds Fitness Spa in Sittingbourne, Kent is looking to employ an experienced general manager ideally with a health and fitness background, who is passionate and driven to push the business forward.

The successful candidate will have experience in management / leadership and:

  • Have an interest (but not necessarily outstanding performance) in physical fitness and sport.
  • Good interpersonal, time management and organisational skills.
  • Good team working skills and the ability to lead and motivate a team.
  • Business acumen, creative thinking and problem-solving.
  • Energy and resilience.
  • Flexibility and multi-tasking skills.
  • Computer literacy.
  • A customer-focused, approachable and outgoing personality.
  • The ability to relate to the requirements of customers from all age groups and sectors of society.

Job will include:

  • Leading your team to ensure they are all trained and have excellent product knowledge and customer service experience
  • Managing staff rotas
  • Auditing staff work and inspecting facility is maintaining high standards
  • Providing outstanding customer services for all our members
  • Monthly management meetings
  • Recruitment
  • Reporting to your line manager and meeting your club targets
  • Actively advertising and promoting to attract new members - outreaching to prospects
  • Health and safety efficient and following all club procedures
  • Working and assisting with other management in the company
  • Auditing paperwork, operations, stock management, controlling expenditures and revenue
  • Banking
  • Overseeing all operations of the club

If you feel this is the job for you and you have what it takes to continue to grow one of our state of the art Fitness Spa’s then please apply!


Weekend Beauty Therapist at Reynolds Fitness Spa Bexley and the Retreat

We are looking for Beauty Therapist’s for an immediate start to join our team within our family run Fitness Spas mainly based at our Bexley site. Ideally the individual would be a fully qualified therapist (to NVQ level 3 or equivalent) with previous experience of working in a salon or spa environment. This is a weekend therapist with the potential to gain more hours if they can help grow the business.

Commission and salary given upon application and dependent on experience.

Ideally you would already be trained in Decleor, Environ, Jessica etc. however we are passionate about education and provide full training in our product ranges.

If this sounds like you and you’re looking to make the most from your career as a therapist then apply online to Alison.desmond@reynoldsgroup.co.uk and we’d be delighted to meet you.

Current vacancies at the Training Academy


Our Apprenticeships and training programmes

Fully funded Apprenticeships and additional training is available in;

Fitness Instruction level 2, Personal Training level 3, Beauty therapist level 2 and 3, Dance and Musical theatre to level 4. Many other sport, beauty, dance, performance, teaching qualifications and related topics including First Aid and Pool plant operators.

Staff Testimonials


“To be inspired, one has to inspire” – every cornice of my daily life at Reynolds achieves the enviable enjoyment of working with talented, creative, passionate and ambitious individuals. Teachers and students alike, demand a daily expectation of excellence from each other, a commitment that excels delivering and receiving the ‘best of the best’. Whilst everyday produces different demands and challenges, it is always one of excitement, compassion and development that most definitely accelerates inspiration!

– Amanda Tooms-Peel Director of Vocational and Artistic Studies

“I first came to work for Reynolds at the Rainham club in 2004, since then I have studied at University and returned to the Reynolds Group at the Sittingbourne club and have gone from Fitness professional to Lead Coach. I truly believe that the Reynolds name stands for quality, excellent service and a friendly atmosphere. I have worked at other health clubs and not one comes close to the service we offer at Reynolds. I have found the support from the Reynolds Group to be second to none and look forward to a long and exciting career ahead with a few new ventures in the future and opportunities to match.”

– Roi Larrett – Tutor/Personal trainer

“After 1 year, Reynolds put me forward to do level 3 Advanced Instructor/Personal Trainer courses which I passed and now do. I always wanted to teach Keiser Classes but never had the confidence but Reynolds believed in me and gave me my own classes which I’ve been doing for 2 years and still have a good client base. The management always believes in me and gives me belief to move forward in Reynolds. It is a great company to work for.”

– Martyn Neaves – Fitness Professional

“2 years ago I was looking for a more challenging and rewarding career and I was lucky enough to find employment at Reynolds Sittingbourne. Here I get to meet many new people and help them achieve their goals. I have learnt new social skills and lots of new training techniques and styles to benefit the members.

– Jadey Duffield – Fitness Professional

“I like working at Reynolds because it is an exciting, expanding company which doesn’t stand still and I enjoy being involved with ensuring the smooth & efficient running of my area, whilst meeting the new challenges which are developing.”

– Carolyn Matthews – Administrator

“I like working at Reynolds because it feels a creative place where I can be free and trusted to devise my own syllabus and concentrate on developing myself as a contemporary teacher and choreographer. There is a good atmosphere and I don’t feel stressed or unable to deliver. I always want to come to work and end the day feeling positive and energised. The students are interested, disciplined and open to my style which enables me to develop them as technical and expressive dancers in a safe, productive environment.”

– Kelly Bancroft– Programme Manager for Performing Arts