Job Vacancies

Receptionist/Sales Advisor (Dual Role)

Location: Borough Green
Salary: DOE – gym membership included
Job Type: Full time – 40 hours a week including early mornings/evenings and weekends

An exciting opportunity has come up to join our spa advisory team/receptionist dual role at our flagship Spa The Reynolds Retreat in Borough Green. Working under our Head of Reception & Head of Member/Customer Experience Manager, you will be responsible for all aspects of Spa Bookings, Online Spa Bookings, Online 3rd Party Bookings and ensuring all Spa Bookings run smoothly whilst providing an excellent customer journey.

Job Specifications include but are not limited to:

• Complete Spa Bookings and ensure all reservations are properly made
• Working with our Regional Spa manager & Head of member/Customer Experience Manager to ensure that all beauty treatments and spa day enquiries are followed up regularly
• High quality spa tours and phone sales are always expected and be responsible for high conversion rates
• Complete weekly Gym Sales targets (Club Prospecting Software).
• Customer Complaints – ensure that all complaints received are recorded and immediately passed to Club GM or Head Therapist – Club Manager, Spa Manager or Head therapist.
• Membership sales – high level tours, sign ups.
• New member calls.
• General receptionist duties.

Requirements:

• Previous experience within a similar role would be beneficial
• Have experience in leading a team
• Availability to work some late evenings and weekends
• Great customer service skills and outstanding telephone manner

Staff Benefits:

• 50% off Day Pass for guest
• 50% off Treatments booked on the day
• 20% off Treatments pre-booked
• 20% off Food and Drink at Waterleaf Restaurant
• Gym Membership
• 2x Welcome Session with Fitness Professional

Apply now

Sales Advisor

Location: Borough Green
Salary: DOE – gym membership included
Job Type: Full time – 40 hours a week including early mornings/evenings and weekends – 2 Positions available

Are you a highly motivated and proactive individual who can generate new leads and reach above and beyond their sales targets?

To provide excellent customer service, whilst ensuring all booking enquiries are dealt with effectively and efficiently.

All staff are expected to ensure that all the club members and customers, comfort, satisfaction and wellbeing is catered for in a friendly and helpful manner at all times during their interactions and visits to the club.

Duties will include but are not limited to:

• Complete weekly sales and booking targets.
• A high-energy self-starter with a great personality.
• Provide excellent customer service to all customers.
• To act in a helpful & positive manner to all members, keeping them informed of all available services and activities as well as upcoming events.
• Confident in proactively dealing with new prospects via the telephone, emails or social media and face to face.
• Generating and following up booking and sales enquiries.
• Scheduling appointments, treatments, spa packages and bookings for courses.
• Taking payments over the telephone and also via the online payment system.
• Take ownership of any booking issues/queries and be proactive in ensuring that solutions are provided to ensure member satisfaction.

Requirements:

• Previous experience within a similar role.
• Have experience in a sales environment.
• Availability to work late evenings and weekends.
• Great customer service skills and outstanding telephone manner.

Staff Benefits:

• 50% off Day Pass for guest
• 50% off Treatments booked on the day
• 20% off Treatments pre-booked
• 20% off Food and Drink at Waterleaf Restaurant
• Gym Membership
• 2x Welcome Session with Fitness Professional

Apply now

Spa Therapist

Locations: Borough Green
Salary: DOE – gym membership included
Job Type: Reynolds Fitness & Spa are currently seeking full time & Part Time Spa Therapists to join our growing team. Inclusive of mornings, evenings and weekends.

Our Spa Therapists are passionate about making a real difference to the way guests’ look and feel and as a true team player you will be responsible for delivering outstanding customer care that exceeds their expectations. We are a family-owned business that cares. We want you to enjoy your work and develop with us, as our business continues to grow in the beauty industry. We provide full Decleor, Lava shell & Environ Training and a career development.

Are you looking to give your spa career a boost?

Would you like to be part of a professional but fun team?

Would you like to have ongoing training to be as good as you can be?

Do you have a Beauty Therapy NVQ level 3 or Equivalent?

If you can say yes to all of these then we want to hear from you!

Staff Benefits:

• 50% off Day Pass for guest
• 50% off Treatments booked on the day
• 20% off Treatments pre-booked
• 20% off Food and Drink at Waterleaf Restaurant
• Gym Membership
• 2x Welcome Session with Fitness Professional

Apply now

Student Recruitment Officer

Location: Borough Green
Salary: DOE – gym membership included
Job Type: Full time – 40 hours a week including evenings and weekends

Do you have experience in Student Recruitment? If so, then this role could be for you!

The Student Recruitment Advisor is responsible for selling the programs of the Reynolds Training Academy to the potential students, responding to enquiries from potential students on various courses, and identifying the appropriate courses to meet their goals.

Job specifications include but are not limited to:

• Arranging student interviews with Program Managers.
• Responding to enquiries over the phone and by email in a consultative, attentive, and prompt manner.
• Build and maintain excellent relationships, and regular and personal contact, with a range of educational consultants and agents.
• Effective promotion of Open Days and other events.
• Planning, coordination, delivery and evaluation of access, targeted student recruitment conversion and retention activity.
• To hit annual revenue targets set for the year, maximising conversion rates and working towards exceeding targets.
• To understand market trends and proactively identify challenges and opportunities that may aid digital marketing efforts.

Requirements:

• Previous experience within a similar role would be beneficial.
• Have experience in leading a team.
• Availability to work late evenings and weekends.
• Great customer service skills and outstanding telephone manner.
• A drive to achieve and exceed targets.

Apply now

Beauty Therapist

Locations: Borough Green
Salary: DOE – gym membership included
Job Type: 24-40 hours a week – including evenings and weekends

Here at Reynolds, we pride ourselves on giving our members great service and we are now on the lookout for 2 experienced Beauty Therapists to work at our flagship Spa the Reynolds Retreat. This role will be either a 24 hour or a 40 hour a week role that will include working some late evenings and some weekends.

Responsibilities include but are not limited to:

• To deliver outstanding treatments to a high standard for our members and guests
• To meet and greet clients
• To be able to set room up properly and clean room down to an exceptional standard
• To arrive and depart clients

Requirements:

• Level 2 and 3 qualified
• Previous experience in a similar role is essential

Apply now