Careers
Head Office – Reynolds Retreat, Borough Green
Area Manager
RESPONSIBLE TO: Senior General Manager & Sales Director
JOB PURPOSE:
– Responsible for the sales and operations of 3 clubs
– To understand and promote Reynolds Fitness Spa core values and mission statement.
– To facilitate development, growth, productivity and profitably of the business
– To manage with integrity and ensure operational and compliance procedures are followed
– To ensure membership and revenue streams are achieved
– To ensure that sales targets are achieved on a daily, weekly and monthly basis
– To ensure operational standards and procedures are adhered to at all times
Job role and responsibilities:
It should be noted that the following list of principle duties and responsibilities are not necessarily a complete statement of the final duties of the post. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed.
People
• Ensure all club managers fulfill their duties outlined in their roles and responsibilities in all areas.
• To carry out and/or support club managers with interviews for new required staff following company procedures.
• Ensure all new staff have been are fully inducted into the company by club managers or relevant HODs/Team Leaders
• Ensure all staff have had annual an review, with SMART objectives set and reviewed
• Ensure training is given to new and existing staff of all procedures required to carry out their role.
• Arrange any additional training as required
• Work closely with club managers and team leaders on daily management and operation of the business
• Ensure the correct monitoring of time and attendance is completed
• Support club managers with any HR/staff/disciplinary issues and keep the senior management team fully informed of any incidents
Product
• Ensure club managers and team leaders fully understand all the H&S requirements of their role and that of their team.
• Ensure H&S compliance and monitored delegated H&S procedures
• Complete monthly H&S audits for all clubs
• Complete monthly club quality and standard audits, and agree action plan with senior management team
• Ensure maintenance issues are dealt within a timely fashion, ensuring prioritizing customer facing work
• Check quality and timelines of reports and paperwork completed at each club
Finance
• Continually assess profit and loss in all aspects of club, identify and report and action any shortfall/overspend
• Manage club performance against agreed budgets and targets
• Supply all KPI reports at quarterly business review meetings, analysing data and providing suggested solutions
Sales, Marketing and Promotions
• Ensure all agreed promotions, sales initiatives and retention promotions are disseminate throughout the group of clubs, monitoring KPIs
• Ensure all sales and membership paperwork is completed and checked prior to submission
• Contribute to retention, promotions, internal and external marketing ideas.
• Provide articles and social media feed, monitoring quality to marketing department. (Newsletter, editorials, facebook, twitter, etc.)
• To motivate your team leaders to achieve all their team targets
Please send a full CV to melanie.drake@reynoldsgroup.co.uk
Customer Service Advisor
Location: Borough Green, Sevenoaks, Kent
Salary: Basic Salary DOE + Commission + gym membership
Job type: Full Time – 40 hours per week
The role is to assist existing and new customers with all enquiries.
The post holder will work within our Head Office Customer Service Team managing existing member and new customer enquiries. Reynolds Customers Advisors work to daily KPIs such as speed of response time to our existing members and the post holder will enjoy achieving and exceeding targets. Working within a team and having a can do attitude is paramount to being successful within this role.
Responsibilities would include:
- Administration of Membership Payments
- Booking of Appointments for our Club’s Membership Teams
- Working with our club Spa Teams booking and confirming beauty appointments
- Administration of enquiries for Events & Functions
- Filtering email and telephone enquiries to the relevant club teams
Required experience and skills:
- Ability to maintain customer privacy and confidentially
- Proficiency in the use of Microsoft Office equipment and Computers
- Previous experience in Customer Service Advisors role preferred
- Ability to manage time and priorities tasks
- Ability to work with minimal supervision but excel within a team
- Strong Interpersonal and communication skills
- Ability to self-evaluate one’s own learning needs and seek out educational opportunities
Contact Stephen at the Reynolds Retreat for more information or to apply.
stephen.turner@reynoldsgroup.co.uk
Cleaner
Location: Borough Green, Sevenoaks, Kent
Salary: Negotiable DOE
Job type: Part time – evenings and some weekends
We are looking for a cleaner for our luxury Retreat in Borough Green.
Previous experience in cleaning and knowledge of health & safety would be an advantage. You must also be able to work shifts including evenings, weekends and public holidays.
Contact Melanie at the Reynolds Retreat for more information or to apply.
melanie.drake@reynoldsgroup.co.uk
Receptionist
Location: Borough Green, Sevenoaks, Kent
Salary: DOE – gym membership included
Job type: Part time, including evening and weekends
Are you an enthusiastic individual who loves giving great customer service? Do you enjoy being the “face” of the company?
Here at the Reynolds Retreat, we pride ourselves on giving our members great service and we are looking for a part-time receptionist to join our growing team.
Responsibilities would include:
– Greeting spa visitors and members
– Doing tours of the club
– Booking people in for spa days, tours, classes etc.
– Answering inbound calls and taking bookings
– Calling prospecting clients
– Admin
No experience necessary – just an eagerness to learn! Full training will be given.
To apply, please contact Melanie at the Retreat.
melanie.drake@reynoldsgroup.co.uk
Reynolds Fitness Spa – Bexley, Kent
Beauty Therapist (Bexley)
Location: Bexley, Kent
Salary: Negotiable DOE
Job type: Part-time, weekends only
Are you an experienced level 2 and 3 qualified Beauty Therapist?
Would you like to work in a luxury spa in Bexley, Kent?
Contact Tiffiney for more information or to apply.
tiffiney.whatman@reynoldsgroup.co.uk
Reynolds Fitness Spa – Rainham, Kent
Practitioners for Rainham Wellness Centre
Location: Rainham, Kent (with the opportunity to work at other locations such as Borough Green, Sittingbourne and Bexley)
Job Type: Self Employed
Are you a GP, Physio, Chiropractor, Life Coach or other professional in the health, beauty or fitness sectors? Would you like to run your own business?
We are looking to hire out rooms for appointments at our prestigious fitness club and spas across Kent. Now is your opportunity to start your business at a fitness group with over 5k members.
You’ll be based in Rainham, Kent, with the opportunity to work at our other locations in Kent, such as Borough Green, Sittingbourne and Bexley.
Contact Dan at the Reynolds Retreat for more information or to apply.
