Job Vacancies

Head Therapist (Beauty)

Location: Borough Green
Salary: DOE – gym membership included
Job Type – Full Time

Here at Reynolds, we pride ourselves on giving our members great service and we are now on the lookout for an experienced Head Therapist to work at our flagship Spa at the Reynolds Retreat.

Responsibilities include, but are not limited to:

• Managing your staff team with integrity
• Following and complying with all company procedures
• Motivating and training your team to excel in their roles
• Demonstrating and ensuring high levels of customer service throughout your team
• Arranging and carrying out – along with line manager – interviews for new staff where required
• Carrying out – as and when you or your line manager feels it necessary (but annually as a minimum) – an observation report on any members of your team.
• Providing training to new and existing staff for all procedures required to carry out their role.
• Arranging Senior Spa team meetings monthly and ensure all team members are present and actions set during these meetings are completed.
• Liaising with line manager any changes required to rotas, taking into consideration staff ability levels and experience ensuring no new staff are on shift without an experienced staff member.
• Recording all staff holidays and rota adequate and suitable staff cover
• Ensuring Health & Safety procedures are carried out and required paperwork completed by yourself and your team, these include:
• Ensuring all reports and required paperwork is completed in a timely fashion.
• Ensuring that all complaints received by you or any member of your team are recorded and immediately passed to the Beauty Manager/GM with recommendation of resolution where possible.

Apply now

Spa Manager

Location – Borough Green
Salary – DOE – gym membership included
Job Type – Full Time

Here at Reynolds, we pride ourselves on giving our members great service and we are now on the lookout for an experienced Spa Manager to work at our flagship Spa at the Reynolds Retreat.

Responsibilities include, but are not limited to:

• Following and complying with all company procedures
• Motivating and training your team to excel in their roles
• Demonstrating and ensuring high levels of expertise in your field
• Striving to achieve targets where required from yourself and your team
• Arranging and carrying out interviews for new staff where required
• Ensuring all new staff have been officially observed in their role by yourself and paperwork
• Completing a strength and weaknesses analysis of your staff biannually and reporting to line manager.
• Arranging Senior Spa team meetings monthly and ensuring all team members are present and actions set during these meetings are completed.
• Arranging Therapist team meetings monthly and ensuring all team members are present and actions set during those meetings are being completed.
• Holding weekly Team Leader update meetings
• Ensuring all staff are aware of any treatment changes, offers & updates to the spa
• Ensuring all check sheets are being completed by team, creating any new check sheets when required
• Recording all staff holidays and rota adequate and suitable staff cover
• Ensuring all sickness policy & procedures are being carried out
• Ensuring you fully understand all Health & Safety requirements required of your role and completing the duties required of your role.
• Ensuring Health & Safety procedures are carried out and completing required paperwork required by yourself and your team, these include, creating new procedures when required:
  • i. Daily club walks and checklists where appropriate
  • ii. Call point and emergency light tests
  • iii. Panic button tests
  • iv. Biannual fire evacuation drills (in coordination with all other departments)
  • v. Kitchen tests and paperwork
  • vi. Pool test and paperwork
• Monitoring and reporting to GM any data required in relation to your area, this may include but it not limited to:
  • i. Staff productivity
  • ii. Free vouchers use within your area (PT & Nutrition or Treat and tone)
  • iii. Success of member retention initiatives and promotion
  • iv. Sales figures, joiners, tours booked, cancelations, retail etc.
  • v. Stock held, required, on order
• Showing an awareness of budgets in your area, and suggest improvements if appropriate
• Understanding of P&L, forecasting and budgeting

Apply now

Personal Trainer

Location: Borough Green
Salary: DOE – gym membership included
Job Type: Full time – including evenings and weekends

Are you a qualified Level 3 Personal Trainer looking for your next challenge? If you’re passionate about fitness and health, and about helping to make a difference to people’s lives, then we’re looking for you.

Here at Reynolds, we pride ourselves on giving our members great service and we are now on the lookout for a Personal Trainer to work at our flagship Spa The Reynolds Retreat. This role will be a full-time role that will include working some late evenings and some weekends.

Responsibilities will include but are not limited to:

• Personal Training (with the opportunity to work outside of your usual hours to increase earning potential)
• Delivering tailored one on one sessions and inductions
• Creating programmes
• Teaching a wide variety of Classes
• Pool tests and equipment maintenance

Requirements:

• Previous experience would be beneficial but not essential as full training will be provided
• A minimum Level 3 Personal Training Qualification
• First aid trained
• To have a flexible schedule to work evenings and weekends

Apply now

Spa Host

Location: Borough Green
Salary: DOE – gym membership included
Job Type: 24 hours a week – midweek and weekends

Here at Reynolds, we pride ourselves on giving our members great service and we are now on the lookout for a Spa Host to work at our flagship Spa the Reynolds Retreat. This role will be a 24 hour a week role that will include working midweek and some weekends.

Responsibilities include but are not limited to:

• Meeting and greeting our spa day guests and filling in the appropriate paperwork needed
• Tour our spa day guests around our facility
• Creating and preparing spa day bags for the guests
• Answering any questions our spa days may have

Requirements:

• Excellent customer service skills
• Previous experience would be beneficial but not essential

Apply now

Head Lounge & Bar Assistant

Location: Borough Green
Salary: DOE – gym membership included
Job type: Part Time or Full Time – including evenings and weekends

Here at Reynolds, we pride ourselves on giving our members great service and we are now on the lookout for a Head Lounge and Bar Assistant to assist our team at our flagship spa The Reynolds Retreat.

As Head Lounge and Bar Assistant you will have strong communication skills and have an energetic and approachable manner. This is a hands-on role so you will need to be comfortable with rolling up your sleeves and getting involved with service, you will be engaging and genuinely interested in consistently providing excellent customer service and exceeding guest’s expectations. You will thrive in a fast-paced environment and be organised, and detail oriented to guarantee smooth service.

Responsibilities include but are not limited to:

• To be able to operate, open and close the bar, and adhere to opening and closing procedures set by management
• Serving excellent drinks, taking orders, and looking after guests
• Ensure the bar is ready for service at appropriate time
• Maintain a clean and safe environment in the bar
• Ensure the bar is adequately stocked and all appropriate beverages are available to meet the guests needs and expectations

Requirements:

• Previous experience is essential
• Great customer service skills
• To be able to work weekends as well as during the week

Apply now

Spa Advisor & Roaming Therapist

Location: Borough Green – Will be asked to cover other sites if needed
Job Type: 40 hrs per week

A unique opportunity has arisen at Reynolds Fitness Spa for a Spa Advisor and Roaming Therapist to be based at our flagship spa Reynolds Retreat. This role is for someone who is massively flexible as we will require the candidate to travel to other sites (Bexley and Sittingbourne) if staff sickness occurs. Working under our Group Regional Spa Manager the role will be split into 2 different jobs:

Spa Advisor

As Spa Advisor responsibilities include but are not limited to:

• Complete Spa Bookings and ensure all reservations are properly made
• High quality spa tours and phone sales are always expected and be responsible for high conversion rates
• Complete weekly GymSales targets (Club Prospecting Software) and ensure productivity is being adhered to
• Working as a group towards call and sales targets
• To act in a helpful & positive manner to all members, keeping them informed and all available services and activities as well as upcoming events

Roaming therapist

As Roaming Therapist responsibilities include but are not limited to:

• Being available to call upon if a staff member is unwell or on annual leave
• Be able to step into treatment if any errors have been made on bookings
• Offering a full range of technical face and body treatments during your shift
• Meeting and greeting the client on arrival
• Ensuring the treatment is offered to the client’s requirements
• Liaising with Receptionists to ensure correct billing

Requirements:

• Massive flexibility – can work late nights and weekends
• NVQ Level 2 and Level 3 Beauty Therapy, or equivalent, is essential
• Completion of a trade test with Regional Spa Manager prior to recruitment
• A full UK driving licence

Benefits:

• Competitive salary
• Pay for travel between sites
• Enjoy the use of a complimentary gym membership with family and friends’ membership discount available

Apply now

Daytime Housekeeper

Location: Borough Green
Job Type: 24 hrs per week – Shifts may vary throughout the week

Reynolds are looking for 2 Daytime Housekeepers to join our team at our flagship spa Reynolds Retreat, reporting to the General Manager this role will focus on the cleaning of general facilities within the centre, having good communication skills and take pride in their work.

Responsibilities include but are not limited to:

• Keeping up with our washing (towels from our Spa therapists and robes from our spa days)
• Keeping our changing rooms clean and to an exceptional standard
• Making sure our toilets and shower areas are cleaned to an exceptional standard
• Working with chemicals and cleaning equipment
• Alongside general cleaning skills such as mopping, scrubbing, dusting & hoovering all areas

Requirements:

• Previous experience in a similar role is essential
• Full UK driving licence
• Be flexible to work weekends
• Strong work ethic
• Time management skills

Benefits:

• Enjoy the use of a complimentary gym membership with family and friends’ membership discount available
• Make use of discounts on Reynolds’ products and services, such as treatments in our spa

Apply now

Reynolds Spa Advisor

Location: Borough Green
Job Type: Full Time, including evenings and weekends

A fantastic opportunity to join our Spa Reservations Team at our Retreat in Borough Green. Working under our Group Regional Spa Manager, the Spa Advisor will be responsible for all aspects of Spa Bookings, Online Spa Bookings, Online 3rd Party Bookings, Claiming 3rd Party Vouchers, plus Facility Support & Training. The Reynolds Advisor will be responsible for ensuring all Spa Bookings run smoothly whilst providing an excellent customer journey.

Job Specifications include but are not limited to:

• Complete Spa Bookings and ensure all reservations are properly made
• High quality spa tours and phone sales are always expected and be responsible for high conversion rates
• Complete weekly GymSales targets (Club Prospecting Software) and ensure productivity is being adhered to
• Working with Head Therapist & other Spa Advisors, ensure that all Beauty Treatments and Spa Day enquires are followed up regularly
• Working as a group towards call and sales targets are met
• Customer Complaints – ensure that all complaints are received are recorded and immediately passes to Club GM, Head Therapist. Email Group Director or Regional Spa manager with recommendations of the resolution where possible
• To act in a helpful & Positive manner to all members, keeping them informed of all available services and activities as well as upcoming events

Apply now

Beauty Therapist

Locations: Borough Green
Salary: DOE – gym membership included
Job Type: 24-40 hours a week – including evenings and weekends

Here at Reynolds, we pride ourselves on giving our members great service and we are now on the lookout for 2 experienced Beauty Therapists to work at our flagship Spa the Reynolds Retreat. This role will be either a 24 hour or a 40 hour a week role that will include working some late evenings and some weekends.

Responsibilities include but are not limited to:

• To deliver outstanding treatments to a high standard for our members and guests
• To meet and greet clients
• To be able to set room up properly and clean room down to an exceptional standard
• To arrive and depart clients

Requirements:

• Level 2 and 3 qualified
• Previous experience in a similar role is essential

Apply now