Careers
Head Office – Reynolds Retreat, Borough Green
Area Manager
RESPONSIBLE TO: Senior General Manager & Sales Director
JOB PURPOSE:
– Responsible for the sales and operations of 3 clubs
– To understand and promote Reynolds Fitness Spa core values and mission statement.
– To facilitate development, growth, productivity and profitably of the business
– To manage with integrity and ensure operational and compliance procedures are followed
– To ensure membership and revenue streams are achieved
– To ensure that sales targets are achieved on a daily, weekly and monthly basis
– To ensure operational standards and procedures are adhered to at all times
Job role and responsibilities:
It should be noted that the following list of principle duties and responsibilities are not necessarily a complete statement of the final duties of the post. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed.
People
• Ensure all club managers fulfill their duties outlined in their roles and responsibilities in all areas.
• To carry out and/or support club managers with interviews for new required staff following company procedures.
• Ensure all new staff have been are fully inducted into the company by club managers or relevant HODs/Team Leaders
• Ensure all staff have had annual an review, with SMART objectives set and reviewed
• Ensure training is given to new and existing staff of all procedures required to carry out their role.
• Arrange any additional training as required
• Work closely with club managers and team leaders on daily management and operation of the business
• Ensure the correct monitoring of time and attendance is completed
• Support club managers with any HR/staff/disciplinary issues and keep the senior management team fully informed of any incidents
Product
• Ensure club managers and team leaders fully understand all the H&S requirements of their role and that of their team.
• Ensure H&S compliance and monitored delegated H&S procedures
• Complete monthly H&S audits for all clubs
• Complete monthly club quality and standard audits, and agree action plan with senior management team
• Ensure maintenance issues are dealt within a timely fashion, ensuring prioritizing customer facing work
• Check quality and timelines of reports and paperwork completed at each club
Finance
• Continually assess profit and loss in all aspects of club, identify and report and action any shortfall/overspend
• Manage club performance against agreed budgets and targets
• Supply all KPI reports at quarterly business review meetings, analysing data and providing suggested solutions
Sales, Marketing and Promotions
• Ensure all agreed promotions, sales initiatives and retention promotions are disseminate throughout the group of clubs, monitoring KPIs
• Ensure all sales and membership paperwork is completed and checked prior to submission
• Contribute to retention, promotions, internal and external marketing ideas.
• Provide articles and social media feed, monitoring quality to marketing department. (Newsletter, editorials, facebook, twitter, etc.)
• To motivate your team leaders to achieve all their team targets
Please send a full CV to melanie.drake@reynoldsgroup.co.uk
Customer Service Advisor
Location: Borough Green, Sevenoaks, Kent
Salary: Basic Salary DOE + Commission + gym membership
Job type: Full Time – 40 hours per week
The role is to assist existing and new customers with all enquiries.
The post holder will work within our Head Office Customer Service Team managing existing member and new customer enquiries. Reynolds Customers Advisors work to daily KPIs such as speed of response time to our existing members and the post holder will enjoy achieving and exceeding targets. Working within a team and having a can do attitude is paramount to being successful within this role.
Responsibilities would include:
- Administration of Membership Payments
- Booking of Appointments for our Club’s Membership Teams
- Working with our club Spa Teams booking and confirming beauty appointments
- Administration of enquiries for Events & Functions
- Filtering email and telephone enquiries to the relevant club teams
Required experience and skills:
- Ability to maintain customer privacy and confidentially
- Proficiency in the use of Microsoft Office equipment and Computers
- Previous experience in Customer Service Advisors role preferred
- Ability to manage time and priorities tasks
- Ability to work with minimal supervision but excel within a team
- Strong Interpersonal and communication skills
- Ability to self-evaluate one’s own learning needs and seek out educational opportunities
Contact Stephen at the Reynolds Retreat for more information or to apply.
stephen.turner@reynoldsgroup.co.uk
Cleaner
Location: Borough Green, Sevenoaks, Kent
Salary: Negotiable DOE
Job type: Part time – evenings and some weekends
We are looking for a cleaner for our luxury Retreat in Borough Green.
Previous experience in cleaning and knowledge of health & safety would be an advantage. You must also be able to work shifts including evenings, weekends and public holidays.
Contact Melanie at the Reynolds Retreat for more information or to apply.
melanie.drake@reynoldsgroup.co.uk
Receptionist
Location: Borough Green, Sevenoaks, Kent
Salary: DOE – gym membership included
Job type: Part time, including evening and weekends
Are you an enthusiastic individual who loves giving great customer service? Do you enjoy being the “face” of the company?
Here at the Reynolds Retreat, we pride ourselves on giving our members great service and we are looking for a part-time receptionist to join our growing team.
Responsibilities would include:
– Greeting spa visitors and members
– Doing tours of the club
– Booking people in for spa days, tours, classes etc.
– Answering inbound calls and taking bookings
– Calling prospecting clients
– Admin
No experience necessary – just an eagerness to learn! Full training will be given.
To apply, please contact Melanie at the Retreat.
melanie.drake@reynoldsgroup.co.uk
Reynolds Fitness Spa – Bexley, Kent
Beauty Therapist (Bexley)
Location: Bexley, Kent
Salary: Negotiable DOE
Job type: Part-time, weekends only
Are you an experienced level 2 and 3 qualified Beauty Therapist?
Would you like to work in a luxury spa in Bexley, Kent?
Contact Tiffiney for more information or to apply.
tiffiney.whatman@reynoldsgroup.co.uk
Reynolds Fitness Spa – Rainham, Kent
Practitioners for Rainham Wellness Centre
Location: Rainham, Kent (with the opportunity to work at other locations such as Borough Green, Sittingbourne and Bexley)
Job Type: Self Employed
Are you a GP, Physio, Chiropractor, Life Coach or other professional in the health, beauty or fitness sectors? Would you like to run your own business?
We are looking to hire out rooms for appointments at our prestigious fitness club and spas across Kent. Now is your opportunity to start your business at a fitness group with over 5k members.
You’ll be based in Rainham, Kent, with the opportunity to work at our other locations in Kent, such as Borough Green, Sittingbourne and Bexley.
Contact Dan at the Reynolds Retreat for more information or to apply.
Reynolds Training – Dartford, Kent
Recruitment Officer
Location: Dartford, Kent
Salary: £18,000 – £24,000 DOE
Job type: Full time – 40 hours per week
Would you like a rewarding role that would allow you to make a difference in people’s lives? We are looking for a Learner Recruitment Officer to work for Reynolds Training, based mainly in Dartford with the opportunity to work at our other sites such as Borough Green, Kent.
Responsibilities would include:
- To coordinate recruitment activities leading to the achievement of all recruitment targets across all Reynolds Training programmes
- To lead on the delivery of a designated calendar of recruitment activity
- To lead on the development of young people’s progression opportunities through a pre-designed set of activities
- To work with curriculum managers to appropriately recruit learners for suitable programmes
- To carry out a range of initial assessment activity and recording results
- Lead the delivery of the recruitment events designed to both assess and develop young people’s work readiness
- Lead on the collation of recruitment statistics to be used to monitor performance against target
- To contribute to safeguarding and promoting the welfare of younger learners (14-19 yrs) and equality and diversity in the organisation
Required experience and skills:
- Level 3 or higher qualification in a youth related subject area – IAG qualification desirable
- 3 years experience of working effectively within youth engagement role
- Experience of “skills/job matching”
- Experience of relationship management with external agencies
- 3 years experience of providing advice and guidance to young people in regard to learning and employment option
Contact Stephen at the Reynolds Retreat for more information or to apply.
stephen.oleary@reynoldsgroup.co.uk
Programme Manager
The Programme Manager for beauty and fitness is responsible to the Principal of Reynolds Training Academy for leadership, advocacy and promotion of the highest possible standards in learning, teaching and performance activity of the beauty faculty of Reynolds Training Academy. This includes oversight of the planning and delivery of the NVQ programmes in line with Reynolds Training Academy’s mission, vision and strategic priorities, as well as the recruitment of its body of staff and students.
Responsibilities would include:
– Leading strategic planning and to contribute to the strategic planning of the beauty and fitness departments
– Overseeing an outstanding learning environment that offers learners the opportunity to develop their potential, progress and meet targets
– Developing closer links and understanding between faculties, performance management, and marketing and communications
– Serving as a member of Reynolds Training Academy’s Senior Management Team, working in close partnership with the Principal and other Executives and Senior Managers to complement their respective areas of responsibility and expertise
– Making a substantial contribution to the college’s strategic planning and manage the delegated budget for the beauty and fitness departments under guidance from the Principal and Head of Business Development
– Acting as an advocate for Reynolds Training Academy, attending a wide range of events and representing the college in educational, professional and other contexts, both nationally and internationally
– Playing an active role in supporting the Principal in fundraising and other developmental activities such as alumni engagement
– Taking responsibility for the leadership and management of specific projects, as identified from time to time in discussion with the Principal
– Overseeing the delivery of commercial programmes/activities in beauty and fitness as may be required by the Principal
– Line managing (including undertaking performance management reviews) all assessors, IQA’s, Personal Tutors and cover/specialist staff and/or lecturers
Required experience and skills:
– General knowledge of ESFA funding guidance and requirements
– Knowledge of IQA/EQA process and awarding bodies
– Experience in managing a team of staff and learners
– Experience of timetabling and guided learning hours requirements
– Experience of managing diverse group of learners with different levels of ability
– Safe guarding/Prevent qualification (desirable)
– Qualifications in beauty and fitness (desirable)
Contact Amanda at Reynolds Training for more information or to apply.
amanda@reynoldsgroup.co.uk
01322 275807
