Job Vacancies

Spa Therapist

We are hiring Spa Therapists to join our growing team!

Our Spa Therapists are passionate about making a real difference to the way our guests look and feel, and as a true team player you will be responsible for delivering outstanding customer care that exceeds their expectations.

We are a family-owned business that cares. We want you to enjoy your work and develop with us, as our business continues to grow in the beauty industry. We provide full Caudalie and Thermabliss Training, as well as on going career development.

• Are you looking to give your spa career a boost?
• Would you like to be part of a professional but fun team?
• Would you like to have ongoing training to be as good as you can be?
• Do you have a Beauty Therapy NVQ level 3 or Equivalent?

If you can say yes to all of these then we want to hear from you.

Basic Duties:

• To ensure that all clients receive an efficient and a quality service during their treatments.
• Having extensive knowledge of our skin range and treatments we offer.
• Always maintain a clean and tidy treatment space.
• To work with the Regional Manager and Head Therapist to ensure every opportunity to increase revenue in the department is taken.
• Offer advice to customers on the product range.
• Maintain accurate consultation records.
• To ensure that stock levels in the department are kept to the required level and to inform the Senior Therapist of this.
• To act in a helpful public relations role to all members, keeping them informed of all available services and activities as well as upcoming events.
• To work as part of the team.
• Maintaining the safety and security of other staff, the customers, and premises always.
• Participate in staff training and development and communication meetings for which advance notice will be given.
• To set a shining example to all other members of the Spa team.

Staff Benefits:

• Gym Membership
• 50% off Day Pass for guest
• 50% off Treatments booked on the day
• 20% off Treatments pre-booked
• 20% off Food and Drink at Waterleaf Restaurant
• Subsidised Staff Menu at Retreat
• 2x Welcome Session with Fitness Professional
• 1x Monthly Free Personal Training Session

Apply now

Receptionist at Reynolds Retreat

Pay: £10.00-£12.71 per hour

Location: Borough Green

Job Type: Full time – 40 hours a week including early mornings/evenings and weekends. Full flexibility Monday-Sunday required.

An exciting opportunity has come up to join our Receptionist position at our flagship Spa
The Reynolds Retreat in Borough Green. Working under our Head of Reception & Head of
Member/Customer Experience Manager, you will be responsible for ensuring all aspects of
Reception, Customer Service and Spa Bookings run smoothly, and ensuring all Spa
customer and client visits to the club run to the highest standard whilst providing an
excellent customer journey.

Job Specifications include but are not limited to:

• Complete Spa Bookings and ensure all reservations are properly made
• Working with our Regional Spa manager & Head of member/Customer Experience
• Manager to ensure that all beauty treatments and spa day enquiries are followed up
  regularly
• High quality spa tours and phone sales are always expected and be responsible for
  high conversion rates
• Complete weekly Gym Sales targets (Club Prospecting Software).
• Customer Complaints – ensure that all complaints received are recorded and
  immediately passed to Club GM or Head Therapist – Club Manager, Spa Manager or
  Head therapist.
• Membership sales – high level tours, sign ups.
• New member calls.
• General receptionist duties.

Requirements:

• Previous experience within a similar role would be beneficial
• Have experience in sales
• Availability to work early mornings, late evenings and weekends
• Great customer service skills and outstanding telephone manner
• Driving Licence

Staff Benefits:

• 50% off Day Pass for guest
• 50% off Treatments booked on the day
• 20% off Treatments pre-booked
• 20% off Food and Drink at Waterleaf Restaurant
• Gym Membership
• 2x Welcome Session with Fitness Professional
• Job Type: Full-time

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Apply now