Job Type: 24 hours a week. Flexible work days.
Salary: £12.71 per hour
An exciting opportunity has come up to join our receptionist position at our Sittingbourne Fitness Spa. Working under our Head of Reception & Head of Member/Customer Experience Manager, you will be responsible for ensuring all aspects of Reception, Customer Service and Spa Bookings run smoothly, and ensuring all Spa
customer and client visits to the club run to the highest standard whilst providing an
excellent customer journey.
Job Specifications include but are not limited to:
Complete Spa Bookings and ensure all reservations are properly made
Working with our Regional Spa manager & Head of member/Customer Experience Manager to ensure that all beauty treatments and spa day enquiries are followed up regularly
High quality spa tours and phone sales are always expected and be responsible for high conversion rates
Complete weekly Gym Sales targets (Club Prospecting Software)
Customer Complaints – ensure that all complaints received are recorded and immediately passed to Club GM or Head Therapist – Club Manager, Spa Manager or Head Therapist
Membership sales – high level tours, sign ups.
New member calls
General receptionist duties
Requirements:
Previous experience within a similar role would be beneficial
Have experience in sales
Availability to work early mornings, late evenings and weekends
Great customer service skills and outstanding telephone manner
Driving Licence
Staff Benefits:
50% off Day Pass for guest
50% off Treatments booked on the day
20% off Treatments pre-booked
Membership and friends and family discounts
2x Welcome Session with Fitness Professional
Use of gym and spa facilities
Free on-site parking
Work Location: In person